top of page
Helping Hand

How can we help?

14 items found

  • Deals (BETA) | eTow SG

    Premium User Perks: ​ Find exclusive deals for your next vehicle servicing, grooming, etc. How To Claim? Car Servicing Tyre/Rims Car Grooming Bodywork eTow Deals is an exclusive perk for Premium Users only Discover Premium How To Claim? *Diamond icon to represent eTow Premium User *Only applicable to premium registered vehicle plate on eTow SG App 3. Redeem & Save Example: Redeem Multiple eTow Deals Premium User A redeemed 2 etow deals and saved $213 (New Tyres + Full Car Groom ing )​ In total, Premium User A had saved $129 with 2 standard tows covered for the year! Discover Premium + 1. Choose from our exclusive deals 2. Present Poster & eTow App homepage to workshop merchant Tip: Earn back your eTow Premium Cost-

  • eTow SG | Roadside Assistance App

    YOUR ONE-STOP ROADSIDE ASSISTANCE APP 1 Price. 2 Tows all year! No more more headaches- Roadside Assistance made easy. ​ eTow SG is a premium roadside assistance service that covers your vehicle(s) 2 tows all year . +1,000 users JOIN NOW fLASH SALE TODAY: cAR PREMIUM only $70 NETT Why go premium? Why Premium 2 tows / year Insure your vehicle with 2 standard tows for a whole year ! No more stressing about the irregular quotes for your roadside assistance. eTow Deals Exclusive access to workshop deals around Singapore! From Vehicle Grooming to Vehicle Servicing ! eTow constantly finds great deals for our premium users! Accident Claim Guide A step-by-step guide to assist you should an accident occur. A ready template for you to export to send it to your insurance company for claims or to lodge a police report. Priority queue Get live updates of your vehicle's whereabouts - From the breakdown location to your preferred workshop. Monitor your vehicle's tow progress in-app. Switch To Premium CAR Premium $85 $70 Covers 2 Standard Tows /year Accident Claim Guide eTow Deals Priority Queue Access to all local service providers Live Updates Geo Tracking Cashless Transaction Get Started MOTORCYCLE Premium $65 $50 Covers 2 Standard Tows /year eTow Deals Accident Claim Guide Priority Queue Access to all local service providers Live Updates Geo Tracking Cashless Transaction Get Started experience roadside assistance faster, easier & cheaper! Download eTowSG today! Available on Android and iOS FOLLOW US CONTACT US Thanks for submitting! Submit Contact Us

  • ABOUT | eTow SG

    About eTow was founded in 2020, with a goal to connect motorists, service providers, insurance companies and other roadside assistance companies in a single platform. A modern solution offering motorists swift and reliable assistance when in need. We aim to fully digitize the roadside assistance industry in Singapore and within the region. ​ eTow provides a centralized towing service whereby customers in distress do not have to worry about long waiting times or availability of service. ​ Incorporating technology, eTow operates in a single platform where our users are able to geographically locate and directly contact available service providers nearest to their location. Providing a platform that is more familiar today. A PLATFORM THAT CONNECTS MOTORISTS TO SERVICE PROVIDERS eTow for Motorists You don't have to breakdown when your vehicle does! Fortunately for drivers, eTow has developed a technology that makes locating roadside assistance easier than ever before — simply press a button on your phone and watch as help arrives faster than ever before. ​ Signing up for eTow is free . Drivers in need of a tow, a tire change, or any other roadside service may quickly request help through our mobile app. It's as simple as specifying the sort of service you require, the type of vehicle you own, and your location. eTow got you covered- whether you have premium roadside assistance coverage with us or are just stranded and want a swift and hassle-free roadside assistance. ​ To request for towing or roadside assistance , DOWNLOAD OUR FREE MOBILE APP NOW! eTow for Service Providers We at eTow , understand that towing and roadside service providers are the lifeline of Singapore's road. That's why we've spent so much time and effort developing technology that gives towing professionals the digital tools they need to be competitive, successful and connected to motorists in order to grow their companies. We believe in helping all service providers to achieve a higher job volume. Spending online advertisements on social platforms to get ahead of your competitors are a thing of the past. With eTow , we connect the nearest available service provider to a motorist in need. Service providers can now join eTow Partner for free ! ​ Expect attractive job volumes, flexible payments, and no cost or risk to join. ​ ​ ​ ​ ​ If you are a Service Provider and want to sign up with eTow, kindly email us at

  • HOW IT WORKS | eTow SG

    Your One-Stop Application For Roadside assistance HOW IT WORKS Get Help Use our eTow app to inform us your needs, share your location and connect with the nearest service provider. help arrives Get notified. You can now locate the service provider and get notified on their ETA through the app. Expect professional service rendered with the utmost care given to you and your vehicle. Safe harbour Rest assured your vehicle will be transported safely from the breakdown location to your preferred workshop. Get live-updates of your vehicle's whereabouts from pick-up to drop-off. How it works Around the clock service Our towing partners are a dedicated team who are ready to respond to your needs at any time. Expect professional services rendered by our highly experienced partners. Live tracking Geographically locate and connect to the nearest available service provider. You can now be informed on the driver's location, estimated time of arrival and get live updates as your vehicle travels to it's destination. In-App payment With our integrated payment gateway, you can now know the cost of services before you pay and not worry about any hidden fees. Cashless payment through our seamless and secure gateway for your convenience. We can get you back on the road no matter the problem. Use the help button on eTow app to get complete roadside assistance. eTow instantly alerts all service partners within the area. You can now locate the service provider and their ETA through the app. Expect professional service rendered with the utmost care given to you and your vehicle. Your card will be charged when the job is completed. That’s it- Fast, Efficient, and easy. 100% PEACE OF MIND GUARANTEE YOUR SATISFACTION AND SAFETY ARE TOP PRIORITIES FOR US. GET THE APP NOW! Download the free eTow app on your mobile now. Experience intelligent roadside assistance like never before!

  • FAQ | eTow SG

    What are the advantages of having a premium membership with eTow? As a premium member, you receive 2 standard tows per year at no additional cost. This benefit alone can save you a significant amount of money in towing expenses. Additionally, premium members receive priority dispatch and faster response times, ensuring quicker assistance when needed. You also have access to exclusive discounts and offers from partner service providers. Why does it take 3 days to activate my premium membership? This meticulous verification process helps us maintain the integrity of our service and prevents potential misuse, such as fraudulent registrations or unauthorized usage of our resources. We prioritize the safety and satisfaction of all our users- both customer and service partners, and by taking these measures, we can confidently deliver reliable assistance when you need it most. Therefore, we encourage vehicle owners to subscribe to our premium membership in advance. What happens if I need a tow beyond the two standard tows included in the premium membership? If you require more than the two standard tows included in your premium membership, additional towing services will be available at a discounted rate. Our mobile application will display the applicable charges for the extra tows, and you can conveniently pay for them through the app using your preferred payment method. Can I transfer my unused standard tows to another person? Our premium insures users by their registered vehicle. The two standard tows included in the premium membership are non-transferable and can only be used by the registered vehicle. They cannot be transferred to another vehicle. What happens to my membership if I sell my vehicle? To prevent abuse and misuse of the membership, eTow does not allow refunds for memberships. However, premium members are allowed to transfer their existing membership(s) to another vehicle. For instance, if a vehicle owner decides to sell their vehicle and purchase a new one, they can transfer their existing membership to the new vehicle. For transfer of membership, kindly email us at Is the roadside assistance mobile application service available 24/7? Yes, our roadside assistance mobile application service operates 24 hours a day, 7 days a week, including holidays. We understand that vehicle breakdowns can happen at any time, so we strive to provide round-the-clock assistance to our users whenever they need it. Is there a limit to the number of times I can request roadside assistance through the mobile application? There is no limit to the number of times you can request roadside assistance through our mobile application. We understand that emergencies happen, and our primary goal is to ensure your safety and convenience on the road. However, please note that frequent or excessive usage may be subject to additional terms and conditions outlined in our service agreement. How long does it typically take for a service provider to arrive? The arrival time of a service provider depends on various factors such as your location, traffic conditions, and service demand. However, we prioritize prompt assistance and strive to dispatch a service provider to your location as quickly as possible. In most cases, you can expect a service provider to respond to your request within 5 minutes. How do I pay for the services received through the roadside assistance mobile application? Our mobile application offers convenient cashless payment. Once the service provider completes the requested assistance, the app will provide you with a detailed breakdown of the services provided and the associated charges. You can securely pay for the services through the app via a secured third-party payment gateway. Transparency and ease of payment are our priorities to ensure a seamless experience for our users. Get in Touch Do not hesitate to contact us via email if you have any questions. We will be more than happy to clear any of your doubts! We promise to get back to you as soon as possible. First Name Last Name Email Message Send Thanks for submitting!

  • Projects

    Premium User Perks: ​ Find exclusive deals for your next vehicle servicing, grooming, etc. How To Claim? Car Servicing Tyre/Rims Car Grooming Bodywork eTow Deals is an exclusive perk for Premium Users only Discover Premium How To Claim? *Diamond icon to represent eTow Premium User *Only applicable to premium registered vehicle plate on eTow SG App 3. Redeem & Save Example: Redeem Multiple eTow Deals Premium User A redeemed 2 etow deals and saved $213 (New Tyres + Full Car Groom ing )​ In total, Premium User A had saved $129 with 2 standard tows covered for the year! Discover Premium + 1. Choose from our exclusive deals 2. Present Poster & eTow App homepage to workshop merchant Tip: Earn back your eTow Premium Cost-

  • LEGAL | eTOW

    Legal (eTow) Legal Description Here Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32. ​ The standard chunk of Lorem Ipsum used since the 1500s is reproduced below for those interested. Sections 1.10.32 and 1.10.33 from "de Finibus Bonorum et Malorum" by Cicero are also reproduced in their exact original form, accompanied by English versions from the 1914 translation by H. Rackham.

  • Privacy Policy | eTow SG

    Privacy Policy ​ 1. Introduction 2. About this policy 3. Personal data collected from you 4. What we use the data for 5. How we protect your information/personal data 6. Information we share 7. Retention of personal data 8. Our use of cookies 9. Links 10. Changes/updates to Policy 11. How to contact us 1. Introduction Thanks for choosing eTow! At eTow, we want to give you the best possible experience to ensure that you enjoy our service. To do this, we need to store your vehicular data so we can serve an exceptional and personalized service specifically for your vehicle(s). Your privacy and the security of your personal data is, and will always be, enormously important to us. So, we want to transparently explain how and why we gather, store, share and use your personal data - as well as outline the controls and choices you have around when and how you choose to share your personal data. ATA Pte Ltd ("eTow") takes your privacy very seriously. We ask that you read this Privacy Policy ("Policy") carefully as it contains important information about what to expect when eTow collects personal information about you and your vehicle and how eTow will use your personal data. That is our objective, and this Privacy Policy ("Policy") will explain exactly what we mean in further detail below. This Policy applies to information we collected and received in the course of your use of our websites, mobile application and services (collectively, the "Services"). 2. About this Policy This Policy sets out the essential details relating to your personal data relationship with ATA Pte Ltd. The Policy applies to all eTow services and any associated services (referred to as the 'eTow Service'). The terms governing your use of the eTow Service are defined in our Terms and Condition. (the "Terms and Conditions"). From time to time, we may develop new or offer additional services. If the introduction of these new or additional services results in any material change to the way we collect or process your personal data we will provide you with more information or additional terms or policies. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Policy. 3. Personal data collected from you "Personal Data" is any information that can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information, employment information and financial information. We will obtain personal data about you when you use our Services through the use of cookies and similar tracking devices. For example, we may monitor the number of times you visit our platforms or which pages you go to. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Information collected and received At eTow, we collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession. If you have or are a party to multiple relationships with us (for example if you use our Services across our various business verticals, or if you are both a driver-partner/roadside service provider partner on our transport vertical or a customer on our other business verticals), we will link your Personal Data collected across your various capacities to facilitate your use of our Services and for the Purposes described below. User Data: This is the personal data that is provided by you or collected by us to enable you to sign up for and use the eTow Service. Depending on the type of eTow plan you sign up for, this may include your username, email address, phone number, birth date, gender, vehicle details, and country. Some of the personal data we will ask you to provide is required in order to create your account. You also have the option to provide us with additional personal data in order to make your account more personalized. The exact personal data we will collect depends on the type of eTow Service plan you sign up for, how you create an account, and whether you use third party services (such as Facebook and Gmail) to sign up and use the eTow Service. If you use a third party service to create an account, we will receive personal data via that third party service but only when you have consented to that third party service sharing your personal data with us. When you register your mobile number with us, we may use it to contact you about products and services we think may be of interest to you and will send you transactional/notification SMS pertaining to the services/tools that you have requested for. By submitting your mobile number, you opt-in to receive text messages from us, and acknowledge that standard messaging charges from your mobile network service provider may apply, and you represent and warrant that the number provided is your own mobile number. Usage Data: This is the personal data that is collected about you when you’re accessing and/or using the eTow Service. Some examples are: your location (to detect pick-up locations and abnormal route variations); feedback, ratings and compliments; transaction information (such as payment method and distance travelled); information about how you interacted with our Apps, Website or Services (such as features used and content viewed); device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers or any information that may provide indication of device or app modification); personal data you enter in messages when you use our in-app communication features; personal data that may be captured through your interaction with us, our roadside service provider partners, in-vehicle audio and/or video recording during a ride (such as your image or voice or both, and its related metadata). Information about your type of eTow Service plan. Information about your interactions with the eTow Service such as your search queries (including the date and time of any requests you make), your service history, your browsing history, and your interactions with the eTow Service, content, other eTow users. This also may include details of your use of third party applications in connection with the eTow Service. eTow collects location related information such as current location, route and travel information in order to provide, personalise and improve our Services for you. Location related information can be based in the form of GPS signals, gyro/oscilloscope and other information from device sensors and receivers. Personal Data about Service Provider Partners If you are a driver partner, we may collect: your entity or registered company data; and personal data that may be captured through your interaction with us 4. What we use your personal data for When you use or interact with the eTow Service, we use a variety of technologies to process the personal data we collect about you for various reasons. ATA Pte Ltd ("eTow") may use, combine and process your Personal Data for the following purposes ("Purposes"): Your Personal Data will be used to provide, personalize, maintain and improve our Apps, Websites and Services. This includes using your Personal Data provided by you to us such as: To provide and personalize the eTow service; To understand, diagnose, troubleshoot, and fix issues with the eTow Service; To provide you with Services; To engage you with provide services; To create, administer and update your account; Conducting due diligence checks; To verify your identity; To verify your age (where necessary); To validate your service and process payments; To track the progress of your trip and detect abnormal trip variations; To enable features that personalise your App, such as lists of your favourite workshop and previous destinations; To process payment; To evaluate and develop new features, technologies, and improvements to the eTow Service. For marketing, promotion, and advertising purposes. To perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends; To enable communications between our users; To enable our partners to manage and allocate fleet resources; To establish, exercise, or defend legal claims; To conduct business planning, reporting, and forecasting; and To detect fraud, including fraudulent payments and fraudulent use of the eTow Service. 5. How we protect your information/personal data We are committed to maintaining the security of personal information. We have put in place appropriate security procedures and technical and organizational measures to safeguard your personal information. We implement appropriate technical and organizational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies including, encryption, access, and retention policies to guard against unauthorized access and unnecessary retention of personal data in our systems. Your password protects your user account, so we encourage you to use a strong password that is unique to your eTow account, never share your password with anyone, limit access to your computer and browser, and log out after having used the eTow Service. Information we may share Service Providers We work with service providers that work on our behalf, which may need access to certain personal data in order to provide their services to us. These companies include those we've hired to provide customer service support, operate the technical infrastructure that we need to provide the eTow Service, assist in protecting and securing our systems and services, and help market eTow’s own products and services as well as partner products, services, events, and co-branded promotions in which eTow is involved. Payment Gateway Processors We will share your personal data with our payment processors as necessary to enable them to process your payments, and for anti-fraud purposes. Law enforcement and data protection authorities We share your personal data when we believe it is necessary for us to do so in order to comply with a legal obligation under applicable law, or respond to valid legal process, such as a search warrant, a court order, or a subpoena. We also share your personal data where we in good faith believe that it is necessary for the purpose of our own, or a third party’s legitimate interest relating to national security, law enforcement, litigation, criminal investigation, protecting the safety of any person, or to prevent death or imminent bodily harm, provided that we deem that such interest is not overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data. Other eTow group Companies We will share your personal data with other eTow group companies to carry out our daily business operations and to enable us to maintain and provide the eTow Service to you. Advertising Partners We work with advertising partners to enable us to customize the advertising content you may receive on the eTow Service. These partners help us deliver more relevant ads and promotional messages to you, which may include interest based advertising (also known as online behavioral advertising), contextual advertising, and generic advertising on the eTow Service. Our advertising partners and us may process certain personal data to help eTow understand your interests or preferences so that we can deliver advertisements that are more relevant to you. Purchases of our business We will share your personal data in those cases where we sell or negotiate to sell our business to a buyer or prospective buyer. In this situation, eTow will continue to ensure the confidentiality of your personal data and give you notice before your personal data is transferred to the buyer or becomes subject to a different privacy policy. 6. Retention of Personal Data We retain your Personal Data for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or allowed by law. We keep your personal data only as long as necessary to provide you with the eTow Service and for legitimate and essential business purposes, such as maintaining the performance of the eTow Service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. 7. Our use of cookies Cookies are text files which are downloaded to your device when you visit a website. They are useful because they allow a website to recognise a user’s device. You find out more about cookies at: . eTow may allow third-parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes eTow does for itself. Third-parties may be able to associate the personal data they collect with other personal data they have about you from other sources. We also use cookies provided by trusted third-parties. The following section details which third-party cookies you might encounter through this site. eTow website and app uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. We do not necessarily have access to or control over the Cookies they use. eTow, and third-parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash , advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites and Apps. Cookies may transmit personal data about you and your use of the Service. You can withdraw or modify your consent to our use of cookies at any time. If you no longer wish to receive cookies you can use your web browser settings to accept, refuse and deactivate cookies by deleting your browsing history and clearing the cache from your Internet browser. You may also limit our sharing of some of this personal data through your App (Settings > Privacy) and mobile device settings. 8. Links eTow may contain links to other websites. This Policy only applies to our Services so when you link to other websites you should read their own privacy policies to find out how they collect and process your data. 9. Changes/updates to Policy We may occasionally make changes to this Policy. When we make material changes to this Policy, we'll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the eTow Service or by sending you an email and/or a device notification. We may notify you in advance. Please, therefore, make sure you read any such notice carefully. eTow shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Apps, Websites or Services, purchase products from ATA Pte Ltd or continuing to communicate or engage with eTow following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments. ​ 10. How to contact us Thank you for reading our Policy. If you have any queries or comments about this Policy, please contact us by using the ‘Contact Us’ form on our website or emailing . eTow is a product of ATA Pte Ltd

bottom of page