Helping Hand

How can we help?

10 items found

  • Sign Up eTow Premium

    Your One-Stop Application for Roadside Assistance Tired of waiting for assistance in the sweltering heat or rain? connect with the nearest available service provider with a click of a button with eTow app! DISCOVER PREMIUM Why go premium? 2 tows / year Insure your vehicle with 2 tows for a whole year! Marketplace Discover good deals to service your vehicle in our in-app Marketplace! Premium users get exclusive discounts from automotive workshops islandwide! Accident Claim Guide A step-by-step guide to assist you should an accident occur. A ready template for you to export to send it to your insurance company for claims or to lodge a police report. Live-updates Get live updates of your vehicle whereabouts- From breakdown location to your preferred workshop. EXPERIENCE ROADSIDE ASSISTANCE LIKE NEVER BEFORE GET THE APP NOW! Switch To Premium CAR Premium Valid for one year Priority Queue Live Updates Geo Tracking Cashless Transaction Accident Claim Guide Ad Free Get Started MOTORCYCLE Premium Valid for one year Priority Queue Live Updates Geo Tracking Cashless Transaction Accident Claim Guide Ad Free Get Started FOLLOW US CONTACT US Contact@etow.sg Thanks for submitting! Submit

  • HOW IT WORKS | eTOW

    Your One-Stop Application For Roadside assistance HOW IT WORKS Get Help Use our eTow app to inform us your needs, share your location and connect with the nearest service provider. help arrives Get notified. You can now locate the service provider and get notified on their ETA through the app. Expect professional service rendered with the utmost care given to you and your vehicle. Safe harbour Rest assured your vehicle will be transported safely from the breakdown location to your preferred workshop. Get live-updates of your vehicle's whereabouts from pick-up to drop-off. Around the clock service Our towing partners are a dedicated team who are ready to respond to your needs at any time. Expect professional services rendered by our highly experienced partners. Live tracking Geographically locate and connect to the nearest available service provider. You can now be informed on the driver's location, estimated time of arrival and get live updates as your vehicle travels to it's destination. In-App payment With our integrated payment gateway, you can now know the cost of services before you pay and not worry about any hidden fees. Cashless payment through our seamless and secure gateway for your convenience. 100% PEACE OF MIND GUARANTEE YOUR SATISFACTION AND SAFETY ARE TOP PRIORITIES FOR US. We can get you back on the road no matter the problem. Use the help button on eTow app to get complete roadside assistance. eTow instantly alerts all service partners within the area. You can now locate the service provider and their ETA through the app. Expect professional service rendered with the utmost care given to you and your vehicle. Your card will be charged when the job is completed. That’s it- Fast, Efficient, and easy. GET THE APP NOW! Download the free eTow app on your mobile now. Experience intelligent roadside assistance like never before!

  • ABOUT | eTOW

    About eTow was founded in 2020, with a goal to connect motorists, service providers, insurance companies and other roadside assistance companies in a single platform. A modern solution offering motorists swift and reliable assistance when in need. We aim to fully digitize the roadside assistance industry in Singapore and within the region. ​ eTow provides a centralized towing service whereby customers in distress do not have to worry about long waiting times or availability of service. ​ Incorporating technology, eTow operates in a single platform where our users are able to geographically locate and directly contact available service providers nearest to their location. Providing a platform that is more familiar today. A PLATFORM THAT CONNECTS MOTORISTS TO SERVICE PROVIDERS eTow for Motorists You don't have to breakdown when your vehicle does! Fortunately for drivers, eTow has developed a technology that makes locating roadside assistance easier than ever before — simply press a button on your phone and watch as help arrives faster than ever before. ​ Signing up for eTow is free . Drivers in need of a tow, a tire change, or any other roadside service may quickly request help through our mobile app. It's as simple as specifying the sort of service you require, the type of vehicle you own, and your location. eTow got you covered- whether you have premium roadside assistance coverage with us or are just stranded and want a swift and hassle-free roadside assistance. ​ To request for towing or roadside assistance , DOWNLOAD OUR FREE MOBILE APP NOW! eTow for Service Providers We at eTow , understand that towing and roadside service providers are the lifeline of Singapore's road. That's why we've spent so much time and effort developing technology that gives towing professionals the digital tools they need to be competitive, successful and connected to motorists in order to grow their companies. We believe in helping all service providers to achieve a higher job volume. Spending online advertisements on social platforms to get ahead of your competitors are a thing of the past. With eTow , we connect the nearest available service provider to a motorist in need. Service providers can now join eTow Partner for free ! ​ Expect attractive job volumes, flexible payments, and no cost or risk to join. ​ ​ ​ ​ ​ If you are a Service Provider and want to sign up with eTow, kindly email us at contact@etow.sg

  • Terms and Conditions | eTOW

    Terms and Conditions ​ 1. Introduction & Agreement 2. Provisions 3. Access & Reliability 4. Intellectual Property 5. Responsibility for Transmissions & Use 6. Non-confidentiality 7. Links to Third Party Websites 8. Changes to Terms & Conditions 9. Contact Us Introduction & Agreement ​ Welcome to eTow’s Terms & Conditions. eTow is wholly owned and is a product of ATA (SG) PTE. LTD. We are a team of young entrepreneurs that specialise in industry solutions. We are trying to solve the problem of hassle associated with roadside assistance via our eTow mobile application and other supporting applications. The website www.etow.sg (“Website”), eTow mobile application(“Apps”) and the eTow Partner mobile application(“Apps”) is managed and operated directly by us, members of the ATA (SG) PTE. LTD. (“us”, “we”, “our”). We like to point out that users of our website and applications are required to read the following Terms & Conditions. Access to and the use of any information, services or materials including text, graphics, links or other items (“Materials”) found on the Website and/or Apps are subjected to the Terms & Conditions below. By accessing the Website and/or Apps, users agree to these Terms & Conditions. If you do not accept these terms, do not access the Website and/or Apps and do not use any of the services provided from or through the Website and/or Apps. ​ ​ Provisions ​ We do not directly provide the Services we offer through our Apps or other services from third parties that are featured on the Website, and Apps. We merely provide an avenue where we connect you with third parties who provide roadside assistance and other services at their own discretion. Although the Services may be arranged via our Apps, how the services are rendered by third parties are out of our hands. We do not bear any responsibility or liability for the services provided or not provided via third parties through our Apps or Website. Additionally, we are not liable or responsible for the actions or inactions of any third party service providers you get connected with via our Apps. Worry not, despite the fact that the third parties are not our employees or contractors our third party service providers that carry out the Services in our Apps are industry veterans and have your best interest in mind. ​ ​ Access & Reliability ​ Information and data found in or published by and on the Website and/or Apps (“Content”) is done or authorised by us. We may also provide certain services either directly or via a Third party through the Website and/or Apps (“Services”). We are unable to; i) guarantee the accuracy, reliability, correctness or completeness of our Content and/or Services as some of these are beyond our control due to technological, real-time or other factors ii) make or give any express or implied representation, warranty or condition, as to the results to be attained from the use of our Content and/or our Services as some of these are beyond our control due to technological, real-time or other factors iii) make or give any representation, warranty or condition that our Content, our Services, our Website, our Apps will meet your requirements, or will be uninterrupted, timely, secure, or error free and again this due to factors beyond our control Having expressed what we cannot do, we strive to provide the best Content and/or Service from the factors we can control. We want you have the best experience and, on our journey to attain this, we might face errors in our Services and/or Content of which we disclaim any liability from. We will work our hardest to make things right if it goes wrong and better if it goes right. Intellectual Property To protect ourselves and continuously deliver for our users, it is important that no part of the Website and/or Apps shall be reproduced, distributed, republished, displayed, broadcasted, hyperlinked or transmitted in any manner or by any means or stored in an information retrieval system without the prior acknowledgement from us. Additionally, no insertions of links on our Website and /or Apps from any other website, frame or “copy” any material contained on the Website and/or Apps, from any other server to our Website and/or Apps, at least not before giving us a heads up and subsequently getting our consent. All trademarks, service marks and logos displayed on the Website and Apps are the property of ATA (SG) PTE. LTD. and where applicable, third parties identified on the website. No right or licence is given to you or any other party accessing the website to download, reproduce or use any of such trademarks or service marks. No such trademark or service mark may be used as a link or to mark any link to our website or any other site without our approval. Responsibility for Transmissions & Use We do seek your cooperation to adhere to these responsibilities. You are solely responsible for the content of any of your transmissions through our Website and/or Apps. Your use of our Website and/or Apps is/are subject to all applicable laws and regulations, and you agree that you shall: i) not use our Website and/or Apps Content, or Services for illegal purposes ii) not interfere with or disrupt computer networks or systems connected to, supporting or hosting the Website and/or Apps iii) comply with all regulations, policies and procedures of networks connected to or which may be hosting our Website and/or Apps iv) not use our Website and/or Apps or our Services for transmitting or submitting any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature v) not transmit any material that encourages conduct that could constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law or regulation vi) not take any action that imposes an unreasonable or disproportionately large load on our Website and/or Apps or its associated infrastructure Non-confidentiality You agree that all information and/or particulars sent or submitted by or from you to us in relation to the access of our Website or Apps is non-confidential and non-proprietary unless otherwise expressly indicated by you of which we will review consenting access. You agree that we shall use such feedback and information on an unrestricted basis for any purpose and to any third parties without further notice to you, this will help us in improving and keeping up with your immediate needs. You agree that ATA (SG) PTE. LTD. or appointed parties by us shall not be subject to any obligation of confidentiality in relation to, and gives no assurance that any ideas, concepts, know-how, processes, or techniques contained in any feedback or information submitted will be treated as confidential or proprietary. You are aware that we have no control over any opinions or information that may be transmitted or published via any online platform and media. We disclaim all liability for all such opinions or information. We will however look into these feedback, opinions and other information with regards to our Website, Apps, Content or Services and see what we can do to better suit them to your needs, whenever possible. You agree that any form of communication, feedback and information provided to us are admissible as evidence and that you shall not challenge or dispute the admissibility, reliability, accuracy or the authenticity of the contents of such records. Links to Third Party Websites Third party content may appear on our Website and/or Apps or may be accessible via links from our Website and/or Apps. We shall not be held responsible, and we assume no liability for any infringement, mistakes, misstatements of law, defamation, libel, slander, omissions, falsehood or profanity in the statements, opinions, representations or any other form of content contained in any third party content appearing on our Website and/or Apps. Third party websites have differing terms and privacy practices. By leaving our Website and/or Apps and clicking on or accessing such links, we can no longer exercise control over any data or information which you provide to any other entity. We do not warrant and represent that any website linked to our Website and/or Apps is safe and secure. Any hyperlink to any other websites is not an endorsement that the contents are safe and such websites shall be accessed wholly at your own risk. Please do let us know if you face any issues from the third parties featured on our website. We will try our best to assist you where we can and we greatly value you for bringing our attention to such matters. Changes to Terms & Conditons We will occasionally update our Terms & Conditions and we encourage you to periodically review this Terms & Conditions and our Privacy Policy to be informed on the updates or changes. Contact Us You may contact us at contactus@etow.sg for any enquiries or complaints relating to our Terms & Conditions and/or Privacy Policy.

  • Privacy Policy | eTOW

    Privacy Policy ​ 1. Introduction 2. About this policy 3. Personal data collected from you 4. What we use the data for 5. How we protect your information/personal data 6. Information we share 7. Retention of personal data 8. Our use of cookies 9. Links 10. Changes/updates to Policy 11. How to contact us 1. Introduction Thanks for choosing eTow! At eTow, we want to give you the best possible experience to ensure that you enjoy our service. To do this, we need to store your vehicular data so we can serve an exceptional and personalized service specifically for your vehicle(s). Your privacy and the security of your personal data is, and will always be, enormously important to us. So, we want to transparently explain how and why we gather, store, share and use your personal data - as well as outline the controls and choices you have around when and how you choose to share your personal data. ATA Pte Ltd ("eTow") takes your privacy very seriously. We ask that you read this Privacy Policy ("Policy") carefully as it contains important information about what to expect when eTow collects personal information about you and your vehicle and how eTow will use your personal data. That is our objective, and this Privacy Policy ("Policy") will explain exactly what we mean in further detail below. This Policy applies to information we collected and received in the course of your use of our websites, mobile application and services (collectively, the "Services"). 2. About this Policy This Policy sets out the essential details relating to your personal data relationship with ATA Pte Ltd. The Policy applies to all eTow services and any associated services (referred to as the 'eTow Service'). The terms governing your use of the eTow Service are defined in our Terms and Condition. (the "Terms and Conditions"). From time to time, we may develop new or offer additional services. If the introduction of these new or additional services results in any material change to the way we collect or process your personal data we will provide you with more information or additional terms or policies. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Policy. 3. Personal data collected from you "Personal Data" is any information that can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information, employment information and financial information. We will obtain personal data about you when you use our Services through the use of cookies and similar tracking devices. For example, we may monitor the number of times you visit our platforms or which pages you go to. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Information collected and received At eTow, we collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession. If you have or are a party to multiple relationships with us (for example if you use our Services across our various business verticals, or if you are both a driver-partner/roadside service provider partner on our transport vertical or a customer on our other business verticals), we will link your Personal Data collected across your various capacities to facilitate your use of our Services and for the Purposes described below. User Data: This is the personal data that is provided by you or collected by us to enable you to sign up for and use the eTow Service. Depending on the type of eTow plan you sign up for, this may include your username, email address, phone number, birth date, gender, vehicle details, and country. Some of the personal data we will ask you to provide is required in order to create your account. You also have the option to provide us with additional personal data in order to make your account more personalized. The exact personal data we will collect depends on the type of eTow Service plan you sign up for, how you create an account, and whether you use third party services (such as Facebook and Gmail) to sign up and use the eTow Service. If you use a third party service to create an account, we will receive personal data via that third party service but only when you have consented to that third party service sharing your personal data with us. When you register your mobile number with us, we may use it to contact you about products and services we think may be of interest to you and will send you transactional/notification SMS pertaining to the services/tools that you have requested for. By submitting your mobile number, you opt-in to receive text messages from us, and acknowledge that standard messaging charges from your mobile network service provider may apply, and you represent and warrant that the number provided is your own mobile number. Usage Data: This is the personal data that is collected about you when you’re accessing and/or using the eTow Service. Some examples are: your location (to detect pick-up locations and abnormal route variations); feedback, ratings and compliments; transaction information (such as payment method and distance travelled); information about how you interacted with our Apps, Website or Services (such as features used and content viewed); device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers or any information that may provide indication of device or app modification); personal data you enter in messages when you use our in-app communication features; personal data that may be captured through your interaction with us, our roadside service provider partners, in-vehicle audio and/or video recording during a ride (such as your image or voice or both, and its related metadata). Information about your type of eTow Service plan. Information about your interactions with the eTow Service such as your search queries (including the date and time of any requests you make), your service history, your browsing history, and your interactions with the eTow Service, content, other eTow users. This also may include details of your use of third party applications in connection with the eTow Service. eTow collects location related information such as current location, route and travel information in order to provide, personalise and improve our Services for you. Location related information can be based in the form of GPS signals, gyro/oscilloscope and other information from device sensors and receivers. Personal Data about Service Provider Partners If you are a driver partner, we may collect: your entity or registered company data; and personal data that may be captured through your interaction with us 4. What we use your personal data for When you use or interact with the eTow Service, we use a variety of technologies to process the personal data we collect about you for various reasons. ATA Pte Ltd ("eTow") may use, combine and process your Personal Data for the following purposes ("Purposes"): Your Personal Data will be used to provide, personalize, maintain and improve our Apps, Websites and Services. This includes using your Personal Data provided by you to us such as: To provide and personalize the eTow service; To understand, diagnose, troubleshoot, and fix issues with the eTow Service; To provide you with Services; To engage you with provide services; To create, administer and update your account; Conducting due diligence checks; To verify your identity; To verify your age (where necessary); To validate your service and process payments; To track the progress of your trip and detect abnormal trip variations; To enable features that personalise your App, such as lists of your favourite workshop and previous destinations; To process payment; To evaluate and develop new features, technologies, and improvements to the eTow Service. For marketing, promotion, and advertising purposes. To perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends; To enable communications between our users; To enable our partners to manage and allocate fleet resources; To establish, exercise, or defend legal claims; To conduct business planning, reporting, and forecasting; and To detect fraud, including fraudulent payments and fraudulent use of the eTow Service. 5. How we protect your information/personal data We are committed to maintaining the security of personal information. We have put in place appropriate security procedures and technical and organizational measures to safeguard your personal information. We implement appropriate technical and organizational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies including, encryption, access, and retention policies to guard against unauthorized access and unnecessary retention of personal data in our systems. Your password protects your user account, so we encourage you to use a strong password that is unique to your eTow account, never share your password with anyone, limit access to your computer and browser, and log out after having used the eTow Service. Information we may share Service Providers We work with service providers that work on our behalf, which may need access to certain personal data in order to provide their services to us. These companies include those we've hired to provide customer service support, operate the technical infrastructure that we need to provide the eTow Service, assist in protecting and securing our systems and services, and help market eTow’s own products and services as well as partner products, services, events, and co-branded promotions in which eTow is involved. Payment Gateway Processors We will share your personal data with our payment processors as necessary to enable them to process your payments, and for anti-fraud purposes. Law enforcement and data protection authorities We share your personal data when we believe it is necessary for us to do so in order to comply with a legal obligation under applicable law, or respond to valid legal process, such as a search warrant, a court order, or a subpoena. We also share your personal data where we in good faith believe that it is necessary for the purpose of our own, or a third party’s legitimate interest relating to national security, law enforcement, litigation, criminal investigation, protecting the safety of any person, or to prevent death or imminent bodily harm, provided that we deem that such interest is not overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data. Other eTow group Companies We will share your personal data with other eTow group companies to carry out our daily business operations and to enable us to maintain and provide the eTow Service to you. Advertising Partners We work with advertising partners to enable us to customize the advertising content you may receive on the eTow Service. These partners help us deliver more relevant ads and promotional messages to you, which may include interest based advertising (also known as online behavioral advertising), contextual advertising, and generic advertising on the eTow Service. Our advertising partners and us may process certain personal data to help eTow understand your interests or preferences so that we can deliver advertisements that are more relevant to you. Purchases of our business We will share your personal data in those cases where we sell or negotiate to sell our business to a buyer or prospective buyer. In this situation, eTow will continue to ensure the confidentiality of your personal data and give you notice before your personal data is transferred to the buyer or becomes subject to a different privacy policy. 6. Retention of Personal Data We retain your Personal Data for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or allowed by law. We keep your personal data only as long as necessary to provide you with the eTow Service and for legitimate and essential business purposes, such as maintaining the performance of the eTow Service, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. 7. Our use of cookies Cookies are text files which are downloaded to your device when you visit a website. They are useful because they allow a website to recognise a user’s device. You find out more about cookies at: www.allaboutcookies.org . eTow may allow third-parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes eTow does for itself. Third-parties may be able to associate the personal data they collect with other personal data they have about you from other sources. We also use cookies provided by trusted third-parties. The following section details which third-party cookies you might encounter through this site. eTow website and app uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. We do not necessarily have access to or control over the Cookies they use. eTow, and third-parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash , advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites and Apps. Cookies may transmit personal data about you and your use of the Service. You can withdraw or modify your consent to our use of cookies at any time. If you no longer wish to receive cookies you can use your web browser settings to accept, refuse and deactivate cookies by deleting your browsing history and clearing the cache from your Internet browser. You may also limit our sharing of some of this personal data through your App (Settings > Privacy) and mobile device settings. 8. Links eTow may contain links to other websites. This Policy only applies to our Services so when you link to other websites you should read their own privacy policies to find out how they collect and process your data. 9. Changes/updates to Policy We may occasionally make changes to this Policy. When we make material changes to this Policy, we'll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the eTow Service or by sending you an email and/or a device notification. We may notify you in advance. Please, therefore, make sure you read any such notice carefully. eTow shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Apps, Websites or Services, purchase products from ATA Pte Ltd or continuing to communicate or engage with eTow following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments. ​ 10. How to contact us Thank you for reading our Policy. If you have any queries or comments about this Policy, please contact us by using the ‘Contact Us’ form on our website or emailing contact@etow.sg . eTow is a product of ATA Pte Ltd

  • Using eTow | eTOW

    Video Tutorial Sign Up Premium Getting Started Accident Procedure Protocall Download the free eTow app. Experience intelligent roadside assistance like never before!

  • COOKIES | eTOW

    cookies (eTow) Cookies Description Here Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32. ​ The standard chunk of Lorem Ipsum used since the 1500s is reproduced below for those interested. Sections 1.10.32 and 1.10.33 from "de Finibus Bonorum et Malorum" by Cicero are also reproduced in their exact original form, accompanied by English versions from the 1914 translation by H. Rackham.

  • LEGAL | eTOW

    Legal (eTow) Legal Description Here Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32. ​ The standard chunk of Lorem Ipsum used since the 1500s is reproduced below for those interested. Sections 1.10.32 and 1.10.33 from "de Finibus Bonorum et Malorum" by Cicero are also reproduced in their exact original form, accompanied by English versions from the 1914 translation by H. Rackham.