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  • What are the advantages of having a premium membership with eTow?
    As a premium member, you receive 2 standard tows per year at no additional cost. This benefit alone can save you a significant amount of money in towing expenses. Additionally, premium members receive priority dispatch and faster response times, ensuring quicker assistance when needed. You also have access to exclusive discounts and offers from partner service providers.
  • Why does it take 3 days to activate my premium membership?
    This meticulous verification process helps us maintain the integrity of our service and prevents potential misuse, such as fraudulent registrations or unauthorized usage of our resources. We prioritize the safety and satisfaction of all our users- both customer and service partners, and by taking these measures, we can confidently deliver reliable assistance when you need it most. Therefore, we encourage vehicle owners to subscribe to our premium membership in advance.
  • What happens if I need a tow beyond the two standard tows included in the premium membership?
    If you require more than the two standard tows included in your premium membership, additional towing services will be available at a discounted rate. Our mobile application will display the applicable charges for the extra tows, and you can conveniently pay for them through the app using your preferred payment method.
  • Can I transfer my unused standard tows to another person?
    Our premium insures users by their registered vehicle. The two standard tows included in the premium membership are non-transferable and can only be used by the registered vehicle. They cannot be transferred to another vehicle.
  • What happens to my membership if I sell my vehicle?
    To prevent abuse and misuse of the membership, eTow does not allow refunds for memberships. However, premium members are allowed to transfer their existing membership(s) to another vehicle. For instance, if a vehicle owner decides to sell their vehicle and purchase a new one, they can transfer their existing membership to the new vehicle. For transfer of membership, kindly email us at
  • Is the roadside assistance mobile application service available 24/7?
    Yes, our roadside assistance mobile application service operates 24 hours a day, 7 days a week, including holidays. We understand that vehicle breakdowns can happen at any time, so we strive to provide round-the-clock assistance to our users whenever they need it.
  • Is there a limit to the number of times I can request roadside assistance through the mobile application?
    There is no limit to the number of times you can request roadside assistance through our mobile application. We understand that emergencies happen, and our primary goal is to ensure your safety and convenience on the road. However, please note that frequent or excessive usage may be subject to additional terms and conditions outlined in our service agreement.
  • How long does it typically take for a service provider to arrive?
    The arrival time of a service provider depends on various factors such as your location, traffic conditions, and service demand. However, we prioritize prompt assistance and strive to dispatch a service provider to your location as quickly as possible. In most cases, you can expect a service provider to respond to your request within 5 minutes.
  • How do I pay for the services received through the roadside assistance mobile application?
    Our mobile application offers convenient cashless payment. Once the service provider completes the requested assistance, the app will provide you with a detailed breakdown of the services provided and the associated charges. You can securely pay for the services through the app via a secured third-party payment gateway. Transparency and ease of payment are our priorities to ensure a seamless experience for our users.

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Do not hesitate to contact us via email if you have any questions. We will be more than happy to clear any of your doubts!


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